Ratings & Reviews

Overall Rating

5
(92 reviews)
98.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Ashli R. - |Recommended: YesLovely — Lovely
submitted by David S. - |Recommended: YesQuality Apartment and Grounds, Professional Staff Provide Excellent Service — In March 2020 we were in Austria on COVID lockdown and needing to return to the USA asap. We were faced with having to rent an apartment, sight unseen, for our return. After an extensive on-line search for apartments in the Lancaster area, we settled on The Crest at Elm Tree. And we are glad we did Every review was very positive about how much long term residents were happy living at The Crest including comments about cleanliness, prompt attention to service requests when needed, upkeep of the grounds, and social activities unfortunately not available during COVID distancing requirements . The on-line arrangements and communications with Karen, Lauren, and Caroline were seamless. Their professionalism and attention to detail provided much comfort during a stressful time and long distance arrangements to be made. Expectations were met and exceeded during our one-year lease at The Crest. Upon arrival we opened the door to an immaculate apartment. We enjoyed the views of the manicured grounds from our windows. We had minor service requests during our stay which were expertly and promptly handled by Calvin who always had a smile and positive attitude. We were greeted and welcomed by neighbors at a distance . All was quiet and peaceful. And then it snowed - a new experience for us Florida natives. The Crest snow removal crews went above and beyond to keep the sidewalks, front door entryways, and roads throughout the complex clear of ice and snow. We could not have had a better experience living at The Crest during COVID 2020-2021 We enjoyed walks on the path surrounding the complex or further to a nearby community park. We had easy access to supermarkets in Mount Joy or hop on Hwy. 283 for a short drive to WalMart, Target, Home Depot etc.
submitted by Edward K. - |Recommended: YesGreat place — Quiet community
response from property -Thanks for your comment!
submitted by Steven P. - |Recommended: YesIt's neat, clean and well kept. — It's just what I need at this point in my life.
response from property -Stephen, we are happy to have you as a resident and look forward to serving you.
submitted by Judith R. - |Recommended: YesVery Happy with My Decision to Move to The Crest — The apartments are spacious and very clean. I enjoy the walking path around the complex. The maintenance staff and office staff are superb.
response from property -Glad to know that you like our home. Thanks for taking your time to respond and let everyone else know.
submitted by Robert T. - |Recommended: YesThis property is great, neighbors are great also. — You would love it here, from the people who lives here, to the Staff, to the Mainteance Dept.,and to the ground keepers, are all Fantastic. I already recommend six other couples, about how great and well kept up, our community at The Crest is outstanding.
submitted by George G. - |Recommended: YesWell Managed — Good neighbors
submitted by Sherry L. - |Recommended: YesTruly lives up to Resort Apartment Style Living — Of the MANY apartment properties I have lived in during my lifetime, The Crest at Elm Tree is superior 5 star rating across the board. I have never lived in a community with so many amenities. The friendliness, responsiveness and professionalism of the staff make you feel like family. The pride taken in caring for the upkeep of the grounds is amazing. It is truly a blessing to live here. The extremely quiet environment is like none I have experienced before. THANK YOU very much for making this look and feel like HOME
response from property -Sherry, Thanks for the great review. We appreciate you taking the time to post it. Let us know if there is anything you need in your apartment.
submitted by Dorcas B. - |Recommended: YesBEST PLACE IN AREA — Love living at The Crest It is the best apartment I have ever lived in. Would not even consider living in another one in the area
response from property -Thanks Dorcas, We appreciate the kind review!
submitted by Joshua K. - |Recommended: NoGreat apartment, terrible management. — Demand to speak to the head managers for any issues and ignore their attitudes. It's the only way things will get done. Even in writing the management will insult you and talk down to you. They have an infestation issues in a few of their units and it took 6 months to finally get an exterminator. Otherwise, the layout of the apartment is nice. It's quiet and comfortable living. Great pool even though it's only open for 3 months. Nice gym but requiring masks kinda defeats the purpose of going. When you're out of breath, it's impossible to workout with a mask. Way over-priced though. Especially for central PA. I will be moving to a 3 bedroom 2 bath, 3 year old apartment, in a better area for LESS than what I pay for a 1 bed 1 bath here.
submitted by Cheryl Z. - |Recommended: YesVery happy at the Crest, and we would highly recommend. — Left our home after 44 years cried for two months. If we didn't love the apartment so much, I'd still be crying. It's the best thing we ever did. The Crest is lovely, quiet, friendly, and when the office and or maintenance staff is needed, they are there for us. We are enjoying our apartment at the Crest and hope to be here for quite some time.
submitted by Tracey M. - |Recommended: YesProperty Review — I recently moved to The Crest May, 2020. I have been more than pleased with everything about this place. The maintenance staff is amazing and the property staff are always available to respond to requests. I would recommend this place to anyone.
submitted by Kristen M. - |Recommended: YesResident for 5 year and counting... — Living at The Crest has been a great experience overall for us- the maintenance staff is very responsive and you get notes or alerts for when your requests are taken care of. The beautiful pool is definitely our favorite part The office staff is also very responsive and helpful- even watering our flowers for us while we are out of town. Would definitely recommend living here
submitted by Ralph W. - |Recommended: YesCaring, dependable, professional, knowledgeable, timely, respectful, diverse, inclusive, trustworthy and fast — The Crest is a very nice place to live and enjoy life
response from property -Thanks Ralph!
submitted by Ronald D. - |Recommended: YesService — I’m very happy with quick response to my maintenance request. It was taken care of in no time.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Crest at Elm Tree, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Crest at Elm Tree, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose